Frequently Asked Questions
Everything you need to know about your next favorite spin.
How do you ensure vinyl records aren't damaged during shipping?
We use premium, double-walled corrugated cardboard mailers specifically designed for media. Each record is reinforced with stiffener pads and bubble wrap to prevent corner dings and shelf wear during transit.
What is your return policy for opened media?
We accept returns within 30 days for items that are defective or damaged. Please note that opened records or CDs cannot be returned for 'change of mind' due to the delicate nature of the physical media.
Do you offer international shipping?
Yes, Sonic Boom Records ships worldwide. Shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
How are 'Used' records graded for quality?
We follow the Goldmine Standard for grading. Every used record is visually inspected and play-tested by our specialists to ensure the quality matches the description (e.g., Mint, Near Mint, Very Good+).
Can I track my order once it has been placed?
Absolutely. Once your order is processed and leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.